Ask Maya
Try Maya on a knowledge base you choose.
Maya is the AI agent inside Instant. Pick what she knows — a sample shop, this company, or text you paste — then message her the way a customer would. She answers only from that, and hands the chat to a person when the answer isn't there.
What Maya knows
A made-up clothing shop — its products, prices and policies are invented for this demo.
Sample Store is a made-up clothing shop, invented for this demo. Its products, prices and policies are not real. ABOUT Sample Store sells cotton kurtas, shirts, pants and dupattas, made in Jaipur, and ships across India from Jaipur. Customer support replies on WhatsApp from 10am to 7pm IST, Monday to Saturday. PRODUCTS - Indigo block-print kurta: ₹1,299. Sizes S, M, L, XL, XXL. Colours indigo and rust. In stock. - Classic white cotton shirt: ₹999. Sizes S to XXL. In stock. - Linen straight pants: ₹1,149. Waist sizes 28 to 38 inches. In stock. - Mulmul dupatta: ₹649. One size. Colours mustard, rose and sage. Sage is out of stock until 30 October. SIZES Kurta and shirt chest measurements: S 38 in, M 40 in, L 42 in, XL 44 in, XXL 46 in. Between two sizes, choose the larger one. SHIPPING Free shipping on orders of ₹999 or more; ₹79 below that. Orders ship within one business day. Delivery takes 3 to 5 business days to Delhi, Mumbai, Bengaluru, Chennai, Kolkata and Hyderabad, and 5 to 8 business days everywhere else. Every serviceable Indian pincode is covered. No shipping outside India. A tracking link is sent on WhatsApp when the order ships. PAYMENT UPI, debit and credit cards, net banking, and cash on delivery. Cash on delivery is available on orders up to ₹5,000, with a ₹49 fee. RETURNS AND EXCHANGES Kurtas, shirts and pants can be returned within 7 days of delivery if unworn, with tags attached. Refunds go back to the original payment method within 5 to 7 business days of the return reaching the store; cash-on-delivery orders are refunded by UPI. One free size exchange per order. Dupattas and sale items cannot be returned. CARE Hand wash cold, or machine wash on a gentle cycle. Block prints can bleed on the first wash, so wash them separately.
Chat with Maya
Answering from: Sample store
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How Maya works
Grounded answers, and a person when they run out.
The playground runs Maya's own instructions from Instant, so what you see here is how she behaves with real customers.
She reads what you give her
Your catalogue, prices, policies and FAQs — not the open internet. Her answers are your business's, not a guess from somewhere else.
She answers like your team would
In the customer's own language, in a message short enough for WhatsApp. Or she drafts the reply and one of your team sends it.
She hands off instead of guessing
When the answer isn't in what she knows — or a customer asks for a person, or is upset — she passes the chat to your team rather than making something up.
This page and Instant
What changes when she works for you.
- What she knows
- Here: A sample, this site, or text you paste.In Instant: The documents your business uploads.
- The model
- Here: Anthropic's Claude, on Nebkern's account.In Instant: Your own OpenAI, Anthropic or OpenRouter key.
- Where she talks
- Here: This page.In Instant: Your WhatsApp number, next to your team's shared inbox.
- What is kept
- Here: Nothing.In Instant: Conversations stay in your workspace, and are never used to train general-purpose models.
Put Maya on your own WhatsApp.
She ships inside Instant. Connect your number, give her your knowledge base, and test her in Instant's own playground before a customer ever sees her.